Privacy Policy

A Clínica veterinária Dr Carlos Galrão Lda, a company operating commercially under the name VetAmadora, is committed to protecting the privacy of its Clients and Users and, in this context, has prepared this Privacy Policy to demonstrate its commitment to and respect for privacy rules and the protection of personal data.

This Privacy Policy applies exclusively to the collection and processing of personal data carried out by our company; we recommend reading this document in full. It applies to all personal data collected on the website vetamadora.pt and at the clinic.

Data controller

Types of personal data collected

Data collected in the course of our activity includes, where applicable:

• Owner's name and contact details (phone, email, address);
• Pet details (species, breed, name, date of birth, clinical history);
• Clinical data relevant to diagnosis and treatment;
• Details of the clinic and referring veterinarian, where applicable;
• Information related to orders and product collection.

How do we collect your personal data?

Personal data is collected in the following situations:

• When the owner places an order for products or food via the website, phone, WhatsApp or directly at the clinic;
• When a veterinarian or owner refers a clinical case to the surgical referral service, via the online form, email or phone;
• Through the contact forms on the website;
• While providing veterinary medical care at the clinic.

Basis and purposes of processing

Personal data is processed by our company for the following purposes:

• Pre-contractual steps and performance of the veterinary medical services contract;
• Provision of the contracted services, clinical management and follow-up of the animal;
• Management of orders and product reservations for collection at the clinic;
• Management of clinical and surgical referrals, including communication with the referring clinic;
• Compliance with legal obligations applicable to veterinary medical activity, accounting and tax;
• Responding to judicial, regulatory and supervisory authorities when necessary;
• Processing of data under legitimate interest, such as service quality improvement, fraud detection and premises security.

Retention period

Your data will be retained only for as long as necessary to fulfil the purposes for which it was collected, in compliance with the legal periods applicable to veterinary medical activity and the retention of clinical records.

Users' rights

The data subject may at any time exercise their rights of access, rectification, updating, erasure, restriction or objection to processing, as well as the rights to data portability and withdrawal of consent, without affecting the lawfulness of processing carried out beforehand.

To exercise these rights, contact us by email at geral@vetamadora.pt or in writing to the clinic's address.

The data subject may also lodge complaints about data processing with the Portuguese Data Protection Authority (CNPD).

Data sharing

Data may be processed by reputable service providers contracted by our company (for example, clinical management software or product logistics services). When this occurs, we take appropriate measures to ensure that these entities strictly comply with legal requirements on personal data protection and information security.

In the case of surgical referrals, clinical data may be shared with the referring veterinarian solely for case follow-up purposes.

International data transfers

For the purposes described, our company may transfer your data outside the European Economic Area (EEA). In such cases, we will strictly comply with the applicable legal provisions, in particular regarding the adequacy of the destination countries and the requirements applicable to such transfers.

Automated decisions

Our company does not make medical or clinical decisions based solely on automated data processing. When we use automated systems for communication or marketing purposes, users have the right to obtain human intervention, express their views and contest the decision.

Personal data protection measures

We apply appropriate technical and organisational measures to protect users' personal data, including access controls, encryption of sensitive communications and ongoing staff training.

Changes to the Privacy Policy

We will occasionally update this Privacy Policy. Please review this document periodically to stay informed. The version in force is always the latest one published on this page.